Experience

What we have actually delivered.

Four engagements, all completed. We describe client organizations here without naming them. Names, contract values and contactable references are provided with any proposal and on request.

Ontario public school board

Period2023 to 2025, 24 months

ScaleMore than 14,000 staff across approximately 200 sites

Our roleEngagement lead and senior project manager

Unified Communications Transformation

Replacement of legacy voice infrastructure with cloud telephony and a contact centre platform, across every school and administrative site in the organization.

The work covered current-state assessment in each business area, target-state architecture, the governance framework, a phased implementation roadmap, and the change and adoption program that went with it. Sites on that scale cannot all be cut over at once, so the sequencing mattered as much as the technology.

Program deliveryGovernanceRoadmapChange and adoptionVendor management

Ontario public sector body

Period2023 to 2024, 14 months

ScaleOrganization-wide, against a fixed compliance deadline

Our roleEngagement lead and senior project manager

Multi-Factor Authentication Rollout

Organization-wide identity and access control rollout against a fixed compliance deadline, reaching 95 percent adoption within target.

Scope ran from policy design and access control standards through role definition, training and staged departmental sequencing. The deadline could not move, so the plan was built backwards from it and the adoption number was tracked weekly the whole way through.

Security programFixed deadlineTrainingAdoption measurement

Regulated financial technology provider

Period2023 to 2025, 20 months

ScaleEnterprise device fleet

Our roleProject manager

Enterprise Endpoint Modernization

Operating system and cloud platform modernization for a regulated business, delivered against vendor end-of-support dates.

Included an assessment of the existing cloud productivity platform, dependency mapping across business applications, and a phased departmental rollout with testing and rollback planned for each wave.

Endpoint modernizationDependency mappingPhased rolloutCompliance

Ontario public post-secondary institution

Period2021 to 2022, 15 months

ScaleMultiple campuses

Our roleProgram coordinator and project manager

Campus Re-Opening Program

Coordinated the phased re-opening of a college during the COVID-19 pandemic, under provincial regulation that changed repeatedly through the engagement.

Contingency planning, risk assessment, stakeholder communication and departmental sequencing, with prioritization decisions documented so that the reasoning held up when the rules changed again.

Contingency planningRiskStakeholder communicationPrioritization

Also delivered

The rest of the range.

Shorter engagements and individual projects the team has run, grouped by type. These span the whole team and many years.

Portfolio and PMO

Governance and prioritization of an enterprise IT portfolio valued at more than $30 million
Transition of a project management centre into a full project management office
Introduction of PMO standards, templates and stage gates to lift audit readiness
Governance frameworks aligned to Ontario Public Service standards, with steering committee reporting and stage gates
Portfolio roadmap planning and investment prioritization against capacity

Systems and platform delivery

End-to-end payment platform migration, from planning through go-live and post-implementation stabilization
Transition to a new payment provider, with fraud monitoring and controls through cutover
Migration of client workloads from on-premises servers to cloud hosting
Learning management platform transition for a college, affecting thousands of students
Vendor-led package software implementations and enterprise content management
Application development under a full delivery lifecycle, from requirements through user acceptance testing to production

Security and infrastructure

Identity and access control modernization across an enterprise
Endpoint and device security transformation against vendor end-of-support dates
Server capacity planning and environment management advisory
Replacement of legacy voice infrastructure with cloud telephony and a contact centre platform

Data, reporting and analytics

Implementation of a predictive analytics capability using machine learning
An automated enrolment reporting system replacing manual, paper-based spreadsheets
A reusable library of models and knowledge assets for consistent business intelligence reporting
Executive dashboards and performance measurement frameworks

Planning, commercial and change

Business cases, financial proposals and needs assessments ahead of major spend
Vendor contract and service level agreement management, including performance and compliance
Organizational change management: stakeholder communication, training coordination and adoption strategy
Workshop and multi-stakeholder facilitation across departments, agencies and vendors
Delivery in privacy-regulated environments subject to Ontario freedom of information legislation

Want the names and the references?

Ask. We will send the full reference list with contacts who have agreed to be called.

Request references mqasem@aqproservice.com